Carpet Cleaning Disclosures
Carpet Cleaning Disclosures | Surprise Carpet Repair & Cleaning
At Surprise Carpet Repair & Cleaning, we want you to be fully informed about what to expect from your carpet cleaning service. Below are important disclosures designed to set clear expectations, explain common outcomes, and help you prepare for your appointment.
Furniture & Access Policy
To provide safe and efficient service:
- Our technicians do not move heavy or large furniture as part of the cleaning appointment.
- If you want carpet cleaned underneath or behind furniture, please move items before we arrive.
- Most appointments are completed by a single certified technician, so we do not pause service to reposition furniture.
Final Pricing & OnSite Adjustments
Carpet cleaning pricing is based on the actual square footage measured in your home, not just preliminary estimates. If we discover access issues or additional areas during your appointment, your final price may be adjusted accordingly.
Results & Stain Removal Expectations
We use industryapproved cleaning methods and certified products to deliver professional results. However:
- Complete stain removal is not guaranteed. Some spots may be permanent due to age, previous treatments, chemical residues, or deep set soil.
- Carpet color and texture variations can occur based on fiber type, past treatments, or environment.
Wicking & ReEmerging Stains
You may notice certain stains reappear after cleaning — this is known as wicking. It happens when soil or contaminants rise up from deeper layers as the carpet dries. Wicking is unpredictable and not a sign of poor workmanship.
Drying Time & Aftercare
Carpet drying times vary based on humidity, airflow, and carpet thickness. Typical dry times range from 8–12 hours or more.
To help your carpets dry faster:
- Run air conditioning, fans, or dehumidifiers if possible.
- Avoid walking on the carpet until fully dry.
- Keep pets and children off the cleaned areas.
Safety & Liability
By scheduling a carpet cleaning service with us, you acknowledge:
- You have reviewed and understand these disclosures.
- Surprise Carpet Repair & Cleaning is not responsible for preexisting damage or latent issues that become visible during service.
- You will remove fragile or personal items before the appointment begins.
- We are not liable for slipandfall injuries on damp carpets after cleaning.
Questions & Preparing for Service
Have questions about how to prepare your home or what to expect during your carpet cleaning appointment? We’re here to help! Call us at 6232521175 anytime before your scheduled service.
Ready to Book Your Carpet Cleaning?
Call 6232521175 or fill out our online scheduling form to reserve your appointment with Surprise Carpet Repair & Cleaning today!